Policies
Some of our general policies are listed below. Feel free to contact us with any questions or concerns.
Terms & Conditions
MaryZDesigns reserves the right to refuse to perform service(s) at any time for any reason. A project deposit retains service(s) from MaryZDesigns. The client may cancel projects at any time but will forfeit any and all nonrefundable deposits and payments made up until the project cancellation.
The client must agree to these terms and conditions when he/she agrees to proceed with a design project, approve a design proof, purchase any one of our products, or place a deposit on any service offered by MaryZDesigns.
Payment
For most projects, a 50% deposit must be placed for MaryZDesigns to start work on a project. All projects under $100 are required to be paid in full up front. Full project payment will be billed for and collected before printing takes place and before finished design files are provided to the customer. We handle most payments through PayPal, a secure online payment processing company. Clients can use all major credit/debit cards online with PayPal without having a PayPal account. For more information on PayPal, visit https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security. We also accept electronic payments via Cash App and Venmo. For clients located in Central Pennsylvania we accept in-person payment via cash, check, and all major credit/debit cards as well. There will be a $50 charge on all returned checks. Contact us with any questions regarding payment or alternative payment methods.
Any invoice that is marked “Due on Receipt” is expected to be paid within 5 business days of the invoice date. If an invoice is not paid within the 5 days, the payment is considered late. A fee of 5% of the amount due or $15, whichever is greater, will be added on the sixth day and every month thereafter.
For credit customers (those with Net 30, Net 60, or other payment terms) payment is expected to be paid within the due date printed on the invoice. If an invoice is not paid on the day of the due date or before, the payment is considered late. A fee of 5% of the amount due or $15, whichever is greater, will be added on the day after the due date and every month thereafter.
Process Terms
If the client fails to comply with the timelines explained in this section their project will become abandoned (see Project Abandonment).
The client has 14 days (after the deposit has been paid) to provide MaryZDesigns with the needed information to complete their project. This information includes but is not limited to: ideas/inspiration, copy, photos, credentials (for website related projects), and etc.
The client has 14 days (after a proof is provided to them or a digital service draft is complete and the client being notified) to inspect the proof/digital service draft and provide MaryZDesigns with the requested changes, additions, edits or approve the design as complete.
The client has 14 days (after design approval has been received from the client and the client has been invoiced) to pay the total amount invoiced for the project.
Credentials and Important Data (for Websites, Online Listings, & SEO)
MaryZDesigns will keep all credentials and important data on file. After full project payment is complete, this information will be turned over to the client upon request.
Shipping
We will notify the client when an order has been shipped. Business days are Monday through Friday and exclude weekends and holidays. All orders will only be shipped to the address provided upon purchase of the order. If the address provided is deemed incorrect by the shipping company, the client will be held responsible for replacement printing services (if necessary) and reshipment expense to the correct address. A correct mailing address must then be provided in order to reship the order. MaryZDesigns is not responsible for lost or stolen packages once the order has been shipped to the provided address.
If the client is in Central Pennsylvania, MaryZDesigns may arrange for local pickup/delivery. Please contact us for additional information.
Approval
After an order is placed a proof or draft of the design will be provided to the client. This must be approved for print production to take place, for final files to be turned over to the client, or for a website to become permanently published online. MaryZDesigns is not held responsible for any errors after the final proof approval. After final approval has been received, changes to the design and/or replacement printing services will incur additional fees.
Project Abandonment
If a project is abandoned the customer, in turn, cancels the project. After a project is abandoned MaryZDesigns may dispose of the design(s), proof(s), raw file(s), photos, copy, and any other project-related items. If a project is abandoned, the client is still liable to pay for the project in full. After abandonment occurs, there will be an extra fee to reopen/restart the project aside from the entire initial project cost.
Use
Prior to complete project payment, all designs and copy belong to MaryZDesigns. After the remaining balance has been paid, all designs and copy will become the property of the client. Clients may revise, print, or distribute their designs and copy at their discretion. We reserve the right to display all work in our portfolio. If the client prefers that their work not be displayed, the client is welcome to contact us. MaryZDesigns will not reuse, resell, or otherwise distribute any designs or copy belonging to clients.
Custom websites may not be resold as templates or be used as a template to create custom websites for others. In doing so, clients violate licensing terms set forth by theme/plugin developers.
Fonts and stock photography may not be otherwise distributed and/or resold by the client. In doing so, clients violate licensing terms set forth by the original font and/or stock photography distributers.
MaryZDesigns will not be held responsible for any claims or damages that may occur if the necessary permission or copyright is not obtained on images, text, or other media that is supplied to MaryZDesigns by the client for use in any design or website related service.
Privacy Policy
The information we see, collect, and compile during the ordering process, during the design period, and during order fulfillment is only used to create, ship orders, and contact a client about his/her order. We will not sell, rent or otherwise distribute personal information to any third party. We reserve the right to disclose our client list. We may record phone calls and in-person conversations with the customer or direct affiliates to the customer. We reserve the right to publicly respond to reviews and/or comments directed to or mentioning MaryZDesigns. We reserve the right to publicly display project correspondence, project details, and other facts when responding to reviews and/or comments directed to or mentioning MaryZDesigns. We do not condone SPAM or send any unsolicited email. We respect the privacy of our clients and use the utmost care to protect it.
Refunds, Returns, and Warranty
Because of the personalized nature of our services and/or products, we are unable offer any refunds or returns after orders have been placed/authorized. All deposits and payments are non-refundable.
Warranties applying to the item(s)/good(s) sold by MaryZDesigns are those which may be offered by the vendor, manufacturer, or distributor unless otherwise stated on the invoice.
MaryZDesigns warranties that websites will remain operational for a period of one year from the date of initial completion or website maintenance session completion. We do not offer a website warranty for clients who possess their website’s login credentials and/or do not have their website hosted with MaryZDesigns. Website software and components need updated to keep the site safe and operating correctly. We recommend that website maintenance is completed on an annual basis. Your website may not work correctly or become unsafe if maintenance is not performed annually, in which case MaryZDesigns is removed from liability. If a website becomes inoperative during the warrantied period, we will repair the website at no charge. We are only able to repair your website back to the condition it was in after the initial build or last maintenance session, whichever occurred more recently. Any data changes made since the initial build or last maintenance session, whichever occurred more recently, may be lost and are not guaranteed to be recoverable.
Liability
MaryZDesigns is hereby removed from all liability claims. This removal of liability applies to but is not limited to: information and/or data loss, theft, website destruction and/or hacking, website malware, loss of business and/or revenue, property damage, personal injury, and death.
MaryZDesigns is hereby removed from all liability claims concerning ecommerce website creation, support, and use.
Statements
If any provision of this agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If an overdue invoice(s) is referred to an attorney or agency for collection, the client agrees to pay all costs associated with collection, including, but not limited to, a reasonable attorney’s fee. If another contract (only applying to contracts provided by MaryZDesigns) has been established before the signed date of this document, this contract supersedes, in full, the other agreement(s). If any other contracts exist between the two parties and a discrepancy is found between the two agreements, this contract takes precedence over the other.